Your Step-by-Step Guide to Understanding ChapShop Delivery Services

Starting with a new logistics provider can feel overwhelming. New dashboards, new workflows, new terminology — it's enough to make any merchant hesitate. But with ChapShop Delivery, getting started is refreshingly simple.

This guide walks you through every step, from creating your account to celebrating your first successful delivery. By the end, you'll wonder why you didn't switch sooner.

Step 1 — Create Your Free Merchant Account

Everything starts with a single signup. Head to the ChapShop merchant portal and create your account — it's completely free and takes under two minutes.

• Visit the Signup Page: Go to chapshopdelivery.live/merchants and click "Get Started."
• Enter Your Details: Provide your business name, email address, and phone number. We'll verify your account instantly via SMS.
• Set Your Password: Choose a secure password. We recommend enabling two-factor authentication for extra security.
• Verify Your Identity: Upload a copy of your business registration or ID. This step ensures trust and security on our platform — and is typically approved within hours.

"The signup process was the fastest I've ever experienced. I was in and looking at my dashboard within 3 minutes."

Step 2 — Set Up Your Business Profile

Before you can start shipping, you'll need to complete your business profile. This is the information that appears on your shipments, invoices, and customer-facing tracking pages.

• Store Name & Logo: Upload your brand logo and set your store name. This appears on customer SMS notifications and tracking pages.
• Business Address: Set your default pickup address. You can add multiple addresses if you ship from different locations.
• Bank Details: Enter your bank account information for COD remittance. ChapShop settles directly to your account — no middlemen.
• Notification Preferences: Choose how you want to receive updates — email, SMS, or WhatsApp. You're in full control.

Your profile also determines your pricing tier. The more you ship, the better your rates become — so don't worry about being locked into a plan that doesn't fit.

Step 3 — Create Your First Shipment

Now for the exciting part — booking your very first delivery. ChapShop offers multiple service types, but for your first shipment, the process is the same across the board:

• Enter Customer Details: Type in the recipient's name, phone number, and delivery address. Or select a saved contact from your address book.
• Package Information: Specify the package weight, dimensions, and declared value. This helps us assign the right vehicle and calculate accurate pricing.
• Select Service Type: Choose from Standard Courier, Express, or specialized services like Medical/Cold-Chain if your business requires them.
• Payment Method: Select whether the customer will pay Cash on Delivery (COD) or if the shipping is prepaid. For COD, the collection amount is set here.
• Confirm & Dispatch: Review the details, confirm the order, and a rider is automatically assigned to your pickup location. That's it — three clicks, zero hassle.

For merchants with higher volumes, you can also bulk upload shipments via CSV or integrate your store using our API or e-commerce plugins.

Step 4 — Track Your Delivery in Real-Time

Once your shipment is dispatched, you don't just wait and hope. ChapShop provides end-to-end real-time visibility so you always know where your package is:

• Rider Assigned: You'll see the rider's name, photo, and contact details the moment they accept your order.
• Picked Up: Get an instant notification when the package is collected from your location.
• In Transit: Follow the rider's journey on a live GPS map. Your customer can track too via their own tracking link.
• Delivered: Receive delivery confirmation with proof — digital signature, photo, and timestamp. For COD orders, payment collection is logged simultaneously.

Every status update is also pushed to your customer via SMS, reducing "Where is my order?" calls and building trust with every delivery.

Step 5 — Receive Your Payment

For Cash on Delivery orders, the final — and most important — step is getting paid. ChapShop ensures your money reaches you fast:

• Instant Confirmation: The moment the rider collects cash from your customer, the amount is logged in your dashboard.
• 24-48 Hour Settlement: COD collections are deposited directly into your bank account within 24 to 48 hours — the fastest in Tanzania.
• Transparent Records: Every collection, fee, and settlement is recorded in your financial dashboard. Download reports anytime.
• Flexible Cycles: Choose daily, weekly, or custom settlement schedules that match your cash flow needs.

"My first COD payment arrived in my bank account the next day. I've never experienced settlement this fast with any other provider."

You're Ready to Ship

That's it. Five steps, fifteen minutes, and you're fully operational on ChapShop. No complex onboarding, no hidden fees, no waiting days for approval.

Sign up today, ship your first package, and see why 500+ Tanzanian merchants trust ChapShop with their deliveries.