Frequently Asked Questions

Click "Join as Merchant" on our website, fill in your business details (name, business type, email, phone, city), create a password, and you're in. The whole process takes under 2 minutes. Once registered, you can immediately start creating orders from your dashboard.

You only need your business name, email, phone number, and city to register. For full account activation and COD remittance, you'll also need:

• Business license or registration certificate (NIDA/BRELA)
• TIN number (for invoice purposes)
• Bank account or M-Pesa details for COD remittance

Basic onboarding is instant — you can start creating orders right after registration. Full verification (for COD remittance) takes 1-2 business days after you submit your documents. For 3PL/warehouse clients, full onboarding takes about 1 week including integration setup.

When your customer places a COD order, we confirm it via call center, then our rider delivers the parcel and collects the exact cash amount from the customer. The rider photographs the cash as proof, and we remit the amount to your M-Pesa or bank account within 24 hours. You can track every step in your dashboard.

COD amounts are remitted within 24 hours for Dar es Salaam and major cities, 48 hours for regional towns, and 72 hours for remote areas. Remittance is sent directly to your M-Pesa or bank account. You'll receive an SMS and email notification when payment is sent.

If a customer refuses, our rider marks it as "RTO" (Return to Origin) and the parcel is shipped back to your warehouse or our hub. We provide daily RTO reports so you can identify patterns. Our call center confirmation calls reduce RTO rates by up to 40% by verifying customer intent before dispatch.

COD fees depend on the delivery zone:

Minimum TZS 500. Negotiable for high-volume merchants (100+ parcels/month).

We deliver to all 31 regions of Tanzania, covering 150+ delivery routes. Same-day delivery in Dar es Salaam, Mwanza, Arusha, Dodoma, and Mbeya. Next-day delivery to most regional towns. 2-5 day delivery to remote areas like Kigoma, Rukwa, and Katavi.

Standard delivery supports up to 50 kg per parcel. For heavier items (up to 200 kg), we offer special freight delivery with custom pricing. Maximum dimensions are 100cm x 60cm x 60cm for standard parcels. Contact us for oversized items.

Yes! Every parcel has real-time GPS tracking. You can see your rider's live location on a map in your dashboard. Your customers also receive SMS updates at every milestone: order confirmed, picked up, out for delivery, and delivered. Photo proof of delivery is available for every parcel.

No monthly subscription fee. You only pay per parcel delivered and COD fees. There are no hidden charges, no setup fees, and no minimum volume requirements. You only pay for what you use. Volume discounts are available automatically for 100+ parcels/month.

Yes! Discounts are automatic based on monthly volume:

Delivery charges are deducted from your COD remittance. For example, if COD value is TZS 50,000 and delivery charge is TZS 5,000, you receive TZS 45,000. For non-COD parcels, you can pay via M-Pesa, bank transfer, or top up your ChapShop wallet.

Yes! We offer warehouse space starting from 10 sqm to 1000+ sqm in Dar es Salaam. Features include 24/7 CCTV, inventory management, pick & pack services, and climate-controlled zones. You only pay for the space you use. Learn more about warehousing →

3PL (Third-Party Logistics) means we handle your ENTIRE logistics operation: warehousing, order fulfillment, delivery, COD collection, call center, and returns. You need 3PL if you're processing 500+ orders/month and want to focus on marketing instead of logistics. It typically reduces logistics costs by 40%. Learn about 3PL →

Yes, through our Reverse Logistics service. We pick up returned items from the customer's door, inspect them at our hub, and either restock them at your warehouse or dispose of them based on your predefined rules. We can also trigger automatic refunds after inspection. Learn about returns →

Yes! We provide a REST API that allows you to:

• Create shipment orders automatically
• Track parcel status in real-time
• Receive webhook notifications for delivery events
• Sync orders from Shopify, WooCommerce, etc.

API documentation is available in your merchant dashboard after registration.

Yes! We have direct integrations with:

Orders auto-sync — no manual work needed.

Yes! You can upload bulk orders via CSV file from your dashboard. Just download our template, fill in your orders (name, phone, address, COD amount, items), and upload. We process up to 1,000 orders per CSV upload. This is great for businesses not using Shopify or WooCommerce.