Dedicated customer support team that handles order confirmation, delivery coordination, and complaint resolution on your behalf. Reduce your RTO rate by up to 40%.
We call every customer to verify their order, address, and expected delivery time. This alone reduces RTO by 30%.
When customers aren't available, we reschedule delivery at a convenient time or reroute to nearest pickup point.
Handle damaged, wrong, or missing parcel complaints professionally. Escalation to your team when needed.
Detailed daily reports: calls made, outcomes, customer feedback, issues flagged. All in your dashboard.